Support
Frequently asked questions
My progress is gone. How do I restore it?
Progress is tied to your anonymous account ID and stored on the device. Reinstall the app and open the league screen to resync. If it still fails, contact us — we can usually recover your account from the server side.
I bought a subscription but it is not active.
Purchases are handled by Google Play / the App Store. First check that the purchase completed in the store. In the app, open Settings → Restore purchases. If the problem continues, include your store order ID (GPA… / App Store) in your email.
Ads are still showing although I subscribed.
Try Settings → Restore purchases while connected to the internet. Subscribers never see ads once the entitlement is verified.
How do I delete my data?
Use Settings → Reset all progress in the app, or email us with the subject "Data deletion". Details are in our Privacy Policy.
Which languages are supported?
Wordfall is playable in 12 languages, including English and Turkish. The game works fully offline; only leagues and purchases need a connection.
Tell us your device model, app version and — for purchase issues — your store order ID.
support@cyberboon.appWe usually reply within 2 business days.